Shipping + Returns Policy:

Online Orders:

  • Shipping:

Free Shipping is available for online orders over $75 in the United States ONLY. Just apply the code FREESHIP at checkout.

We pack everything with recycled materials + ship it with love from Oceanside, California. We fulfill orders Monday-Friday, 10:00 am to 4:00 pm PST (excluding holidays).

Expect 3-5 days for processing and 2-6 days for domestic shipping.

  • Return + Exchange Policy:

We hope you are 100% satisfied with your online order. If you wish to Return or Exchange an item you purchased online, please ship it back to us within 30 days of the delivery date. All merchandise must be unwashed + unworn.

Please mail the item(s) you wish to return to:

Soulzential
4113 Rio Azul Way
Oceanside, CA 92057

Please Note: We only accept returns for online orders. Return shipping costs are NOT covered, and we do not provide shipping labels for returns or exchanges. Please contact us at mim@soulzential.com if you need any further information or support with sizing.

  • Refund Policy:

The refund for online orders (in US only) will be processed upon our receipt of the product, provided it is sent within the 30-day return window. The refund will be credited to the original payment method.

Please note: Shipping charges are non-refundable.

  • International Shipping:

International shipping can sometimes incur additional costs, i.e., taxes, duties and brokerage fees levied by the carrier. Please check your country’s regulations as we are NOT responsible for any additional charges. Customers should be prepared to pay these fees at time of delivery. We apologize in advance for any inconvenience.

  • International Returns + Exchange:

All international sales are FINAL. We are NOT able to process Exchanges or Returns for international orders. We hope this will encourage you to take your time in selecting your items. Please email us at mim@soulzential.com if you need any support with sizing.

Events Returns + Exchanges:

We do NOT accept Returns for items purchased at our Pop-Up Events.

If you wish to exchange an item you purchased at an event, please mail the item(s) you wish to return to:

Soulzential
4113 Rio Azul Way
Oceanside, CA 92057Please mail the item(s) you wish to return to:

Please Note: Return shipping costs are NOT covered, and we do not provide shipping labels for exchanges. All merchandise must be unwashed and unworn. All garments are subject to inspection.

Contact Us:

If you have any questions about shipping, returns or exchanges for your order, please contact our team at mim@soulzential.com.